Sizing/Shipping/Policies

Sizing:

Olsenhaus usually runs true to size.

We convert European sizes as follows:

6=36 7=37 8=38 9=29 10=40

Flat shoes standards measure at: 6=23CM, 7=24CM, 8=25CM, 9=26CM, 10=27CM

Shipping items to you:

Orders are usually are shipped within 7 business days, from Florida, USA.

If an exception applies, we will send you an email regarding your order.

Orders are shipped via USPS for both domestic and international.

If you would like expedited shipping, please place order and send us an email at sales@olsenhaus.com, and we will make adjustments

Once your order has shipped, you will receive an email with the tracking #.

Sales:

Items purchased from the "SALE-OVERSTOCK" category are not eligible for refund or exchange, due to low cost of items. All sales are final on these sale items.

Pre-orders:

Terms are listed on PO form. Pre-orders are put into production, specifically per your order and are not refundable. We offer an expected delivery date, but do not guarantee a delivery date. If items need to be exchanged due to size, the below exchange policy applies.

Wholesale orders:

Terms are listed on PO form.

Price adjustment:

If an item is purchased at regular price and a sale is run, the difference can be refunded, if customer requested refund, and the item was purchased within 2 days of sale start date.

Returns/Exchanges:

If you would like to do an exchange, please contact us at orders@olsenhaus.com within 5 days of your receipt of item.

If damaged, you must email us within 2 days of receiving order at: orders@olsenhaus.com and provide photo evidence of damage.

If item does not fit, we can exchange for another size. If we do not have same style in different size, it can be exchanged for any item.

We do exchanges only. If we don't have same or similar item available, we will issue a credit, usable for 4 months from date issued.

Any item being returned, must be shipped within 5 days from the date we reply in email regarding shipping.

Items must be received back to us, within 30 days of the original purchase date.

If items are received after 30 days,we will assign the value of credit based on the remaining value of item, determined at our sole discretion. There will also be a restocking fee of $25 USD

We will exchange the original item for exchanged item once, free of charge. To most US shipping address, shipping for exchange will be on us. International, we will contact you regarding shipping charges.

If you want to exchange a second time, and any additional exchanges, there will be a $25 restocking fee, plus you will be responsible for shipping charges.

Sale items from, sample sale/overstock section cannot be returned, these are Final Sale.

Gift Cards are not refundable.

Shipping costs are not refundable.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping back to us:

To return your product, you will be provided address to return to, from orders@olsenhaus.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

* All terms and policies shall be governed under the laws for the state of Florida.

Policies:

Full Privacy Policy & Terms of Service are provided at Check-out.

Trademarks & Copyright: Olsenhaus and Olsenhaus Pure Vegan are registered trademarks and all information pertaining to Olsenhaus is copyrighted. Use of "Olsenhaus", "Olsenhaus Pure Vegan" and "Pure Vegan" are prohibited, unless expressly authorized.